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🛠️ Troubleshooting
The quick fixes that solve most things, in order.
First three steps
- Refresh the page.
- Sign out and sign back in.
- Try another browser or device to see if it's specific to one.
A page won't load
Check your connection, then refresh. If a link takes you somewhere unexpected, tell us the address you were on — that's usually enough for us to fix it.
Can't sign in
Check the email for typos and stray spaces. If it still won't go through, email us from the address on your account.
Content or Keeps look missing
Make sure you're signed in to the right account, and check whether you're looking at the current season — earlier Keeps and Moments live in My SZNs.
Local ideas look wrong
Your area may be unset or out of date. Update it in Settings and reload Discover.
Photos won't upload
Very large images can fail on a weak connection. Try a smaller photo or a different network, then try again.
Notifications aren't arriving
Check your Settings preferences first, then your browser or device permissions for My SZN.