Help Centre
Anything we can sort out?
Most answers live below. If yours doesn't, we'd rather you just asked us.
Browse
Help by topic
Getting Started
Setting up your SZN, choosing your interests and finding your first Keeps.
Account
Email, password, profile and sign-in problems.
Keeps
Saving, organising and revisiting the things you'd love to do.
Moments
Adding photos, reflections and choosing who can see them.
SZN Buddies
How Bloom, Sol, Maple and Lumi change through the season.
SZN Picks
How suggestions are chosen, and how to change distance or budget.
SZN Live
Sharing publicly, following people and reporting content.
Privacy
Visibility settings, location and what stays private.
Subscriptions
Plans, billing questions and cancelling.
Notifications
Buddy check-ins and how often you hear from us.
Troubleshooting
Something not loading or behaving? Start here.
FAQs
Frequently asked
What is SZN?
SZN helps you make more of the season you're in. Discover seasonal ideas, keep the ones you love, actually live them, and remember them afterwards.
Is SZN free?
There is a free SZN experience. Plus and Premium add personalisation, unlimited Keeps and Moments and your full seasonal archive. Pricing is being finalised.
What's a Keep?
A Keep is something you'd like to do, make, buy, cook or try. Tap 🤎 Keep and SZN files it into your season for you.
What's a Moment?
A Moment is something you actually did — a photo, a line, a memory. Keeps are intentions; Moments are life.
What's a SZN Buddy?
A little seasonal companion. Bloom for Spring, Sol for Summer, Maple for Autumn and Lumi for Winter.
Do the Buddies change?
Yes. Each Buddy evolves across the 13 weeks of its season, reaching Peak SZN in week 7. It happens with time, not points.
Can I use SZN privately?
Yes. Everything is private by default. You choose per Moment whether it stays Just Me, goes to Friends, or appears on SZN Live.
Does SZN use my exact location?
No. SZN Picks use an approximate area so we can suggest things nearby. You control location settings at any time.
Can I delete my account?
Yes, at any time, from Me → Settings → Account → Delete Account, or the Delete Account page. No hoops.
What happens to my previous seasons?
They stay with you in My SZNs — Summer 2026, Autumn 2026 and so on. SZN never resets your life.
Is SZN suitable for teenagers?
Age requirements are being confirmed as part of our terms review. SZN is designed as a gentle, non-competitive lifestyle app.
What's included in Plus and Premium?
Plus adds personalisation, unlimited Keeps and Moments and the full archive. Premium adds advanced recommendations, planning and premium experiences.
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